Descripcion
Customer Support Email Analyst
Pago: $10 - $20 USD/hr Vacantes: 1 posición abierta Modalidad: Remoto Idioma: Entrevista y trabajo en inglés
Buscamos Customer Support Email Analysts - Customer Support Specialists - Customer Experience Professionals. Ideal para perfiles con experiencia en atención al cliente por email, customer support, customer success, control de calidad o análisis de comunicaciones.
As a Customer Support Email Analyst, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input.
Key Responsibilities
- Review and evaluate customer support email conversations.
- Assess clarity, tone, accuracy, and overall quality of responses.
- Detect opportunities for improving automated and human customer communications.
- Document findings and provide actionable feedback.
- Collaborate remotely to maintain quality standards and improve customer experience.
- Contribute to AI training through communication analysis and evaluation.
Required Skills and Qualifications
- Experience in customer support, customer service, or customer experience.
- Excellent written and verbal English communication skills.
- Experience reviewing or auditing customer interactions is a plus.
- Strong analytical skills and attention to detail.
- Ability to work independently in a remote environment.
- Passion for delivering outstanding customer experiences.
Targeted at
Customer Support Specialists / Customer Service Representatives / Customer Experience Specialists / Customer Success Specialists / Email Support Specialists / Customer Care Representatives / Technical Support Representatives / Quality Assurance Analysts / Customer Support Analysts / Help Desk Specialists / Client Services Specialists / Communication Specialists / Virtual Assistants / Administrative Assistants / Back Office Specialists
Skills & Areas
Customer Support / Customer Service / Customer Experience / Customer Success / Email Communication / Written English / Business English / Quality Assurance / Customer Interaction Review / Communication Analysis / Documentation / Analytical Thinking / Attention to Detail / Process Improvement / Feedback / Customer Satisfaction / Remote Collaboration / AI Training Data